General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions apply to all orders placed through our online shop babyonlinedress.de. By placing an order, you acknowledge these terms.

2. Contracting Party and Contact

Operator: babyonlinedress.de
E-Mail: service@babyonlinedress.de
Contact Form: Contact Page

3. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to order. By clicking the "Order with obligation to pay" button, you submit a binding order. The purchase contract is concluded when we accept your order by sending an order confirmation via email.

4. Prices and Shipping Costs

All prices are stated in Euros (EUR) and include the statutory value-added tax. In addition to the stated prices, we charge shipping costs, which will be displayed before completing the order.

5. Payment Terms

We accept the following payment methods:

Credit Card (Visa, Mastercard, American Express)
PayPal
Skrill
Apple Pay
Google Pay

Payment is due immediately upon ordering.

6. Delivery

Delivery will be made to the address you provided. The delivery time is usually 15-22 working days for standard items. For custom-made dresses, the delivery time may be 4-6 weeks. The exact delivery time will be specified in the product description.

7. Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal. Detailed information can be found in our Withdrawal Policy.

Important: Custom-made items are excluded from the right of withdrawal as they are made specifically according to your specifications.

8. Return and Refund

8.1 Return Conditions

You can return unworn and undamaged items within 14 days of receipt. The items must be in their original condition, with all labels and in the original packaging.

8.2 Exclusions

The following items cannot be returned:

Custom-made wedding dresses and evening dresses
Items with individual adjustments or alterations
Underwear and accessories for hygiene reasons
Reduced sale items (unless otherwise stated)

8.3 Return Process

To initiate a return:

Contact us via email at service@babyonlinedress.de with your order number and the reason for the return
Wait for our return confirmation with instructions
Carefully package the item for return
Keep the shipping proof

8.4 Return Costs

The costs for the return shipment are to be borne by the customer unless the goods are defective or the wrong item was delivered.

8.5 Refund

After receiving and inspecting your return, we will refund the purchase price within 7-14 working days to the original payment method. Shipping costs will not be refunded, except in the case of defective goods.

9. Warranty

The statutory warranty rights apply. In case of defects, please contact us immediately at service@babyonlinedress.de.

10. Liability

We are liable according to the statutory provisions for intent and gross negligence. In cases of slight negligence, we are only liable for the violation of essential contractual obligations.

11. Data Protection

Information on the processing of your personal data can be found in our Privacy Policy.

12. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

13. Final Provisions

The law of the Federal Republic of Germany applies, excluding the UN Sales Convention. Should individual provisions of these GTC be ineffective, the validity of the remaining provisions shall remain unaffected.

Status: November 2025