Shipping Policy
✅ Shipping with inclusive customs fees (DDP or CNE)
All prices include customs and import taxes!
You only pay the displayed price + shipping costs. No additional fees upon delivery.
📦 Shipping location: China
All orders are shipped directly from our production and logistics center in China.
By shipping directly from the manufacturer, we can offer you high-quality bridal fashion at fair prices.
Shipping options
🚢 Standard shipping (Economy Shipping)
| Destination country | Processing time | Shipping time | Total delivery time |
|---|---|---|---|
| Germany | 7-12 business days | 8-12 business days | 15-24 business days |
| Austria / Switzerland | 7-12 business days | 10-13 business days | 17-25 business days |
| Other EU countries | 7-12 business days | 12-15 business days | 19-27 business days |
| Worldwide | 7-12 business days | 12-15 business days | 19-27 business days |
Shipping costs - Standard shipping:
| Order value | Shipping costs |
|---|---|
| Under 79€ | 19.99€ |
| 79€ - 149.99€ | 9.99€ |
| From 150€ | FREE ✓ |
✈️ Express shipping (Fast Shipping)
| Destination country | Processing time | Shipping time | Total delivery time |
|---|---|---|---|
| Germany | 7-12 business days | 5-8 business days | 12-20 business days |
| Austria / Switzerland | 7-12 business days | 6-10 business days | 13-22 business days |
| Other EU countries | 7-12 business days | 6-10 business days | 13-22 business days |
| Worldwide | 7-12 business days | 7-12 business days | 14-24 business days |
Shipping costs - Express shipping:
| Order value | Shipping costs |
|---|---|
| Under 79€ | 29.99€ |
| 79€ - 149.99€ | 19.99€ |
| 150€ - 299.99€ | 9.99€ |
| From 300€ | FREE ✓ |
💡 Note: You can choose the shipping method at checkout. Express shipping is carried out via DHL Express / FedEx.
Comparison: Standard vs. Express
| Feature | Standard shipping | Express shipping |
|---|---|---|
| Delivery time (Germany) | 15-27 business days | 12-20 business days |
| Free shipping from | 150€ | 300€ |
| Shipping service provider | China Post / CNE | CNE Express / Hermes |
| Tracking | ✅ | ✅ |
| Customs & taxes included | ✅ | ✅ |
🚨 Customs and taxes - Important information
✅ NO additional costs upon delivery!
We ship according to the CNE or DDP principle (Delivered Duty Paid):
- ✅ All customs fees are already included in the price
- ✅ Import VAT has already been paid
- ✅ No clearance fees for you
- ✅ No surprises upon delivery
You only pay: Product price + shipping costs (depending on order value and shipping method)
Tracking
After your order is shipped, you will automatically receive an email with:
- ✅ Your personal tracking number
- ✅ Link to tracking
- ✅ Estimated delivery date
Tracking links:
- CNE: https://www.cne.com/en
- International shipments: www.17track.net
Delivery address
Please ensure that your delivery address is complete and correct:
- ✅ Full name of the recipient
- ✅ Street and house number
- ✅ Postal code and city
- ✅ Country
- ✅ Phone number (for delivery notifications)
We cannot be held responsible for delays or losses caused by incorrect or incomplete address information.
Frequently Asked Questions (FAQ)
❓ What is the difference between standard and express shipping?
The Standard shipping is cheaper and takes 15-25 business days. The Express shipping is faster (8-13 business days) and is carried out via DHL Express/FedEx, but costs more.
❓ Do I have to pay additional fees upon delivery?
No! All customs and tax fees are already included in the price (DDP or CNE). You only pay the displayed price + shipping costs.
❓ Why does delivery take so long?
Since we ship directly from China, the delivery time includes processing time, international transport, and customs clearance. This allows us to offer you high-quality products at fair prices.
❓ Can I track my order?
Yes! You will receive a tracking number via email after shipping and can track your shipment online at any time.
❓ Can I change the shipping method after placing the order?
Please contact us within 24 hours after placing the order. We will try to change your shipping method if the order has not yet been processed.
Contact for shipping issues
If you have questions about your shipment or it does not arrive within the specified time, please contact us:
📧 Email: service@babyonlinedress.de
🕐 Business hours: Monday - Saturday, 9:00 AM - 6:00 PM (CET)
💙 Our promise to you
We are committed to providing you with exquisite bridal fashion of the highest quality at fair prices. By shipping directly from our production site in China, we can avoid intermediaries and offer you better prices.
Transparency is important to us: Therefore, we inform you honestly about shipping times and cover all customs and tax costs for you. No hidden fees, no surprises!