✅ Your statutory right of withdrawal
You have the right within14 daysto revoke this contract without stating reasons.
The withdrawal period is 14 days from the day you or a third party designated by you has taken possession of the goods.
📋 Return policy overview
| criterion |
Details |
| Return period |
14 days from receipt of goods |
| Return shipping costs |
Does the customer wear |
| Return address |
Germany (will be communicated after return request) |
| Refund deadline |
Within 14 days of receipt of goods |
| Reimbursement method |
To the original means of payment |
| Reimbursement amount |
Full purchase price (excl. original shipping costs) |
🔄 This is how returns work
Step 1: Register return
Contact us within 14 days of receiving the goods:
Please specify:
- Your order number
- Items you would like to return
- Reason for return (optional, helps us improve)
Step 2: Obtain return address
We will send you within1-2 working days:
- ✅ The exact return address in Germany
- ✅ A return confirmation with your RMA number (Return Merchandise Authorization)
- ✅ Return instructions
Step 3: Pack and ship the goods
Important:
- ✅ Item unworn, unwashed, and with all tags
- ✅ In the original packaging (if possible)
- ✅ Clearly write the RMA number on the package
- ✅ Use insured shipping (recommended)
- ✅ Keep the tracking number safe
Shipping recommendation:Use a trackable and insured shipping service (e.g., DHL, Hermes, DPD). We are not responsible for lost returns without tracking.
Step 4: Receive your refund
Upon receipt and inspection of the goods, we will refund you the full purchase price of the dresses within14 daysto your original payment method.
📍 Return address
⚠️ IMPORTANT: Do not return without permission!
Please do not send your return without prior contact!
The exact return address in Germany will be communicated to you via email after your return request.
Unannounced returns cannot be processed and will be returned at your expense.
Return address (will be provided after registration):
Company name:Andy.Yon GmbH
Address:romain-rolland-str 14
City :Berlin
PLZ :13089
Germany
Note: This address will be confirmed to you via email after your return request. Please clearly mark the RMA number on the package.
💰 Return shipping costs
Cost overview
The customer bears the cost of the return.
According to § 357 Abs. 6 BGB, you must bear the direct costs of returning the goods.
| Shipping location |
Estimated costs |
Recommended service provider |
| Germany |
5€ - 10€ |
DHL, Hermes, DPD |
| Austria |
10€ - 20€ |
Austrian Post, DHL |
| Switzerland |
15€ - 25€ |
Swiss Post, DHL |
| Andere EU-Länder |
12€ - 25€ |
National Post, DHL |
| Worldwide |
20€ - 50€ |
National Post, DHL, FedEx |
Important information regarding return shipping costs:
- The stated costs are estimates and may vary depending on weight and shipping service provider.
- We recommend insured shipping with tracking.
- Keep the shipping receipt and tracking number.
- The return shipping costs will NOT be refunded (except for faulty or damaged goods)
⏱️ Refund deadlines
| Step |
Timeframe |
| Process return request |
1-2 working days |
| Goods arrive at our premises |
Depending on the shipping service provider (3-15 working days) |
| Quality control of the return shipment |
2-3 working days after receipt of goods |
| Refund to your account |
Within 14 days of receipt of goods |
| Credit visible on your bank account |
3-5 working days (depending on your bank) |
💳 What will be refunded?
| Position |
Will it be refunded? |
| Product price |
✅ AND |
| Original shipping costs |
❌ NO |
| Return shipping costs |
❌ NO |
Example:
Order value: 150 euros;
Shipping costs (standard): 9.99 euros;
Total amount paid: €159.99
Upon return, you will receive:150€
Your costs: Return shipping (approx. 7€) + original shipping costs (9.99€) =16,99€
❌ Exclusion from the right of withdrawal
The following items CANNOT be returned:
- ❌ Custom-made dresses(custom-made to your individual measurements)
- ❌ Personalized items(with embroidery, monogram, or other customizations)
- ❌ Item made to order(made especially for you)
- ❌ Worn, washed, or altered items
- ❌ Items without labels or damaged goods
- ❌ Underwear and hygiene products(for hygienic reasons)
- ❌ Sale items with more than 50% discount(provided it is marked as "final sale")
A notice:These exclusions comply with the legal provisions according to § 312g Abs. 2 BGB.
🔄 Exchange
We currently offerno direct exchangean. If you would like a different size or color:
- Return the item according to our return policy.
- Get your refund
- Please reorder the desired item.
Tip:To receive your desired item faster, you can place a new order while the return is in transit.
🛡️ Damaged or defective goods
Complaint in case of defects
If you have received damaged or defective goods:
- 📧 Contact usimmediately(within 48 hours of receipt)
- 📸 Send usPhotosof the defect/damage
- 📦 Keep theOriginal packaging on
We offer you:
- ✅ Free return shipping(We will cover the return shipping costs)
- ✅ Full refund OR free replacement
- ✅ Fast processing within 24-48 hours
Important:In case of defective or damaged goods, we will cover the return shipping costs. Please wait for our instructions before returning the package.
📞 Contact for returns
If you have questions about returns or exchanges, please contact us:
Customer Service - Returns & Exchanges
📧 E-mail: kontakt@babyonlinedress.de
🕐 Business hours:Monday - Friday, 9:00 AM - 6:00 PM (CET)
Reference:Please use "Return - Order Number [Your Number]"
📄 Cancellation form (sample)
An:
Company name:Andy.Yon GmbH
Address:romain-rolland-str 14
City :Berlin
PLZ :13089
Germany
E-mail: kontakt@babyonlinedress.de
I/We hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
_____________________________________________
Ordered on (*): _______________ Received on (*): _______________
Consumer name(s): _______________
Address of the consumer(s): _______________
Signature of consumer(s): _______________ Datum: _______________
(*) Delete as appropriate
⚖️ Legal Notice
This cancellation policy complies with the requirements of the German Civil Code (BGB), in particular:
- § 312g BGB - Right of withdrawal
- § 355 BGB - Right of Withdrawal in Consumer Contracts
- § 356 BGB - Exercise of the Right of Withdrawal
- § 357 BGB - Consequences of revocation
Note regarding return shipping costs:According to § 357 Abs. 6 BGB, you must bear the direct costs of returning the goods if the delivered goods correspond to the ordered ones and if the price of the goods to be returned does not exceed an amount of 40 Euro, or if you have not yet made the payment or a contractually agreed partial payment at the time of withdrawal for goods with a higher price.
✅ Our promise
Your satisfaction is important to us. We want you to be completely happy with your purchase at babyonlinedress.de. If for any reason you are not satisfied, we accept returns within 14 days.
Transparency, fairness, and excellent customer service are our priority!
Stand: November 2025 | Subject to change